FAQs
General Questions
1. What is MAISON GROUP LLC?
MAISON GROUP LLC is an online store offering a curated selection of handbags designed for everyday use and modern lifestyles.
2. Where is MAISON GROUP LLC located?
Our business address is 122 W 49TH ST, Bayonne New Jersey 07002, United States.
3. Do you have a physical store?
Currently, MAISON GROUP LLC operates online only.
4. How can I contact customer support?
You can contact us by phone at +1 (551) 267-4223 or through the contact form on our website.
5. What are your customer support hours?
Our support team is available Monday to Friday, 9:00 AM – 5:00 PM (EST).
Shipping Policy Questions
6. Where do you ship?
We currently ship only within the United States. International shipping is not available.
7. How long does order processing take?
Orders are processed within 1–2 business days, excluding weekends and holidays.
8. How long does delivery take?
After processing, delivery usually takes 3–4 business days.
9. What is the total delivery time?
The total estimated delivery time is 4–6 business days.
10. How much does shipping cost?
We charge a flat shipping fee of USD 15 per order.
11. Will I receive tracking information?
Yes, once your order ships, you will receive tracking details via email (where available).
Orders & Payments
12. What payment methods do you accept?
We accept Visa, Mastercard, American Express, UnionPay, and Google Pay.
13. In what currency are payments processed?
All transactions are processed in U.S. Dollars (USD).
14. Is my payment information secure?
Yes, all payments are processed through secure, encrypted, and PCI-compliant gateways. We do not store your payment details.
15. Can I cancel my order?
Orders can only be canceled before they are shipped. Once shipped, cancellation is not possible.
16. Can I change my order after placing it?
Order changes are not guaranteed. Please contact us immediately after placing your order, and we will try to assist if the order has not yet shipped.
Return & Refund Policy
17. What is your return policy?
We accept returns within 30 days of delivery, subject to our Return & Refund Policy conditions.
18. What items are eligible for return?
Items must be unused, in original condition, and returned with original packaging and tags.
19. Are shipping fees refundable?
Shipping fees are non-refundable unless the return is due to an error on our part.
20. How do I start a return?
You must contact our customer support team first to receive return instructions before sending any item back.
21. How long does it take to receive a refund?
Refunds are processed within 10 business days after the returned item is received and inspected.
22. Do you offer exchanges?
Exchanges may be offered depending on product availability. Shipping costs for exchanges are the customer’s responsibility.
Other Important Questions
23. What if my item arrives damaged?
Please contact us within 48 hours of delivery with photos of the damaged item and packaging so we can review the issue.
24. What happens if my package is delayed?
While we strive to meet estimated delivery times, delays caused by carriers, weather, or other factors may occur.
25. What if I entered the wrong shipping address?
Customers are responsible for providing accurate shipping details. We are not responsible for orders shipped to incorrect addresses provided at checkout.
Contact Information:
Business Name: Maison Group LLC
Working Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Phone: +1 (551) 267-4223
Business Mail: admin@maisongroupllc.com
Business Address: 122 W 49th st, Batonne New Jersey 07002, United States