Return & Refund Policy

Last Updated: 28 January, 2026

This Return & Refund Policy outlines the terms and conditions under which products purchased from MAISON GROUP LLC may be returned, exchanged, or refunded. By placing an order on our website, you agree to the policy described below. We encourage customers to review this policy carefully before making a purchase.

Overview

MAISON GROUP LLC is committed to providing a clear and fair return and refund process. Our goal is to ensure customer satisfaction while maintaining transparent and reasonable guidelines.

  • Returns are accepted within a specified return window
  • Both defective and non-defective items may be eligible for return
  • Refunds are processed after inspection of returned items
  • Shipping fees are subject to conditions described below

Return Eligibility

To qualify for a return, the following conditions must be met:

  • The return request must be initiated within 30 days of delivery
  • Items must be unused, unworn, and in original condition
  • Original packaging, tags, and accessories (if applicable) must be included
  • Proof of purchase or order confirmation is required

Items that show signs of wear, damage caused after delivery, or missing components may not be eligible for a refund.

Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Items returned outside the return window
  • Products that have been used, altered, or damaged by the customer
  • Items returned without original packaging or required components

Eligibility is determined after inspection of the returned item.

Types of Returns

Defective or Damaged Items

If you receive an item that is defective or damaged upon delivery:

  • Contact us within 48 hours of receiving the order
  • Provide your order number and a clear description of the issue
  • Include clear photos showing the defect or damage

Once reviewed, we will determine whether the item qualifies for a refund or exchange.

Non-Defective Items

Returns for non-defective items are accepted provided that:

  • The item is unused and in original condition
  • The return request is submitted within 30 days of delivery
  • The customer covers the return shipping cost

Refunds for non-defective returns are issued only after inspection.

Return Process

To initiate a return, please follow these steps:

  1. Contact our customer support team to request a return
  2. Provide your order number and reason for return
  3. Receive return instructions from our team
  4. Securely package the item and ship it as instructed

Returns sent without prior authorization may not be accepted.

Return Shipping Responsibility

  • Change of mind: Customer is responsible for return shipping costs
  • Wrong item ordered by customer: Customer is responsible for return shipping
  • Damaged item received: Resolution will be reviewed on a case-by-case basis
  • Incorrect item sent: Return shipping instructions will be provided

Customers are responsible for ensuring items are packaged securely to avoid damage during return transit.

Refunds

Refund Processing
  • Refunds are issued to the original payment method
  • Refunds are processed within 10 business days after the returned item is received and inspected
  • Processing time may vary depending on the payment provider
Refund Amount
  • Refunds include the product price only
  • Original shipping fees are non-refundable, unless the return is due to an error on our part
  • Any additional fees incurred during return shipping are not refundable

Delayed or Missing Refunds

If you have not received your refund after 10 business days:

  • Check with your bank or payment provider
  • Contact our customer support team for assistance

Please note that processing times may vary depending on financial institutions.

Exchanges

Exchanges may be offered under the following conditions:

  • Items must meet return eligibility criteria
  • Exchanges are subject to product availability
  • Customers are responsible for any shipping costs related to exchanges

Exchanges are not processed until the original item is received and inspected.

Partial Returns

If only part of an order is returned:

  • Refunds apply only to the returned item(s)
  • Shipping fees remain non-refundable

Each item is reviewed individually for eligibility.

Lost or Returned Packages

MAISON GROUP LLC is not responsible for:

  • Lost return packages without tracking
  • Returns damaged due to improper packaging
  • Delays caused by shipping carriers

Customers are advised to use a trackable shipping service when returning items.

Order Cancellations

  • Orders may only be canceled before shipment
  • Once an order has shipped, it cannot be canceled
  • Shipped orders must follow this Return & Refund Policy

Policy Abuse

MAISON GROUP LLC reserves the right to refuse returns or refunds if we identify excessive or fraudulent return activity.

Changes to This Policy

We reserve the right to update or modify this policy at any time. Any changes will be posted on our website and will apply to future orders.

Contact Information:

Business Name: Maison Group LLC
Working Hours: 9:00 AM to 5:00 PM (Monday to Friday)
Business Phone: +1 (551) 267-4223
Business Mail: admin@maisongroupllc.com
Business Address: 122 W 49th st, Batonne New Jersey 07002, United States

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